Return and Refund Policy

Last updated: September 24, 2024

Thank you for shopping at V.I Top Notcch Cleaning.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

At VI Top Notch Cleaning Services, we strive to provide exceptional quality and service. Please note the following terms regarding our refund policy:

    No Refunds:

  • We do not offer refunds for any services rendered. Our commitment is to deliver high-quality cleaning services, and we stand by the work we perform.

    • Service Satisfaction:

  • If you are not satisfied with the service provided, you must notify us within 24 hours of the completion of the job. We will return to your property within this timeframe to address and resolve any issues at no additional cost.

    • Limitations:

  • After the 24-hour period, we cannot accommodate service corrections or provide refunds.

By scheduling a service with us, you acknowledge and agree to this refund policy. Here are a few additional elements you might consider including in your cancellation policy for clarity and to cover various situations:

    Emergency Cancellations:

  • Define a policy for emergencies (e.g., illness, accidents) that might require a last-minute cancellation.

    • Rescheduling Policy:

    Offer clients the option to reschedule their service without penalty if they notify you within the required time frame.

    Client Responsibilities:

  • State that clients should ensure access to their property at the scheduled time to avoid cancellation fees.

    • Multiple Services:

  • Clarify whether the cancellation policy applies to multiple booked services or ongoing contracts.

Here’s an updated version of the cancellation policy incorporating these suggestions:

Cancellation Policy

At VI Top Notch Cleaning Services, we understand that circumstances may change. Please review our cancellation policy below:

    Cancellation Notification:

  • Cancellations must be made at least 48 hours prior to the scheduled service to avoid any cancellation fees.

    • Cancellation Fees:

  • If a cancellation is made within 48 hours of the scheduled service, a cancellation fee of 50% of the total service cost will be charged.
  • Same-day cancellations will be charged 100% of the scheduled service cost.

    • Emergency Cancellations:

  • We understand emergencies happen. If you need to cancel due to an emergency, please contact us as soon as possible to discuss your situation.

    • Rescheduling Policy:

  • Clients may reschedule their service without penalty if they notify us at least 48 hours before the scheduled time.

    • Client Responsibilities:

  • Clients are responsible for ensuring access to the property at the scheduled time. Failure to provide access may result in cancellation fees.

    • Multiple Services:

  • This cancellation policy applies to each individual service booked. If you have multiple services scheduled, each service is subject to cancellation terms separately.

    • By scheduling a service with us, you agree to the terms outlined in this policy. You can reach to us;

  • By email: service@notcchcleaning.com
  • By visiting our website: https://www.notcchcleaning.com